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:: FAQ (Frequently Asked Questions)

I have sent an email to support but still did not get any response.
It is possible that you entered invalid email address while filling contact form or your mailbox has temporary errors. Please try to contact us from another email address. Attention to AOL and Yahoo users! Be sure that your mailbox doesn't reject our mails. Try contact us from another email address.
I downloaded and installed my screensaver but it won`t work or run slowly. I keep getting a "Could not create main window" message.
Note that your system must be equipped with 3D video card. Please try to play with video mode settings from within screensavers config.dialog. Try 640x480x16, 640x480x32 and "use desktop settings" option sequently. Finally, be sure that the latest video drivers from video card manufacturer are installed in your system.
My screensaver is very slow and jerky. I am using Windows XP / Vista.
Please be sure to install the latest XP/Vista - compatible drivers directly from your video card manufacturer. The internal XP/Vista drivers does not support hardware accelerated OpenGL.
I downloaded and installed my screensaver but it won't run or say a "Required .DLL file D3D8.DLL was not found".
Just upgrade your DirectX to version 8.0 or later from .
I have downloaded your very cool screensaver but I don't have any sound.
Please check if the latest sound drivers are installed. Also, if you use any SB Live card please try to decrease sound hardware acceleration strength from within DirectX setup or sound drivers. Finally check if sound enabled from screensaver's settings.
How to remove some program from my computer.
You may remove it in two ways. First, go to Start menu -> Programs, locate the program's folder and run uninstaller from within it. Otherwise, remove it from Control Panel -> Add/Remove program menu. Make sure to refer Windows Help for details.





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